Happier, Healthier Pets
Vet Formulated
Natural Ingredients
Free UK Delivery Over £30
We're here to help with product questions, order support, delivery information and guidance choosing the right HighV product for your dog.
Monday to Friday
9:00am – 5:00pm
Friendly UK-based support
for HighV customers.
Complete the form below and we'll get back to you as soon as possible. We aim to reply within one business day.
You may find the answer you need on one of our support pages. These cover common questions about products, delivery, returns and general customer support.
Answers to common product and customer questions.
Information about postage, dispatch and delivery times.
Guidance on returns, refunds and order issues.
Not sure which HighV product is right for your dog? Send us a message with your dog's age, size and what you are looking to support, and we'll do our best to point you in the right direction.
Please remember that HighV products are designed to support everyday wellbeing and are not a replacement for veterinary advice. If your dog has a medical condition or is taking medication, we recommend speaking with your vet first.
For the quickest response, please include your order number if your message relates to an existing order.
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These are the key terms that apply when you buy from HighV. The full terms are at highv.co.uk/pages/terms-conditions.
Who you are buying from
HighV Ltd, a company registered in Northern Ireland, number NI667475. Registered office: 108a Bann Road, Rasharkin, County Antrim, BT44 8SZ. VAT registration number GB 366 535 866.
Our products
HighV products are complementary pet supplements intended to support the normal health and wellbeing of pets when used as directed. They are not veterinary medicines and are not intended to diagnose, treat, cure or prevent any disease. Please read the feeding directions before use, and speak to your vet first if your pet is unwell, pregnant, taking medication or due to undergo surgery.
Your order
Placing an order is an offer to buy. A contract is formed when we confirm that your order has been accepted or dispatched. Prices are in pounds sterling and include VAT where applicable. Any delivery charge is shown before you pay.
Changing your mind
You have a legal right to cancel within 14 days of receiving your order. HighV extends this to 30 days. Items must be unopened with the seal intact. For health protection reasons we cannot accept opened supplements back unless they are faulty. Return postage on change-of-mind returns is at your cost.
If something is wrong
If an item arrives faulty, damaged or incorrect, contact us and we will put it right. We pay the return postage in those cases. Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015.
Governing law
These terms are governed by the law of Northern Ireland. If you live elsewhere in the United Kingdom you keep the consumer protections that apply where you live.
Contact us
HighV Ltd, 108a Bann Road, Rasharkin, BT44 8SZ
info@highv.co.uk · 0800 680 9111