Returns & Refunds

We want you to be completely satisfied with your purchase from HighV Pet Products.

30-Day Returns

If you change your mind, you may return unopened and unused products within 30 days of receiving your order.

Returned products must be in their original condition and suitable for resale.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We'll arrange a replacement or refund as quickly as possible.

Refunds

Once your return has been received and inspected, refunds will be processed to your original payment method. Please allow 3–5 working days for your bank or card provider to process the refund.

How to Return an Item

Please contact our customer support team before returning any products so we can provide return instructions.

Email: info@highv.co.uk

Please include your order number when contacting us.