Help & Answers
Frequently Asked Questions
Find answers to the questions we're most commonly asked about HighV products, ingredients, feeding guidance and ordering. For delivery and returns, please visit our dedicated Delivery Information and Returns & Refunds pages.
About HighV
What is HighV?
HighV is a UK pet wellness brand specialising in natural supplements for cats and dogs. Founded in 2020, we develop targeted soft chew formulas that support specific areas of your pet's health — from calm behaviour and joint mobility to digestion, skin and immunity. Our current range is formulated for dogs, with cat products in development.
What makes HighV different?
The pet supplement market has grown quickly, and a lot of what's now on sale is the same generic product under a different label — low-dose blends, heavy on fillers, light on detail about what's actually inside. We took a different route. Every HighV formula is built for a specific job rather than trying to cover everything at once, every active ingredient is named and dosed on the label, and we'd rather charge a fair price for something that works than undercut everyone with a watered-down version. If you can't tell from the label how much of an active ingredient your dog is getting, that usually tells you something.
How do you ensure quality?
Every HighV product is manufactured under strict quality control procedures, with each batch checked for consistency before it reaches your pet. We use carefully selected ingredients from established suppliers and never compromise on quality to cut costs.
Ingredients & Safety
What's in HighV supplements?
Every HighV formula is built around named, dosed active ingredients — no proprietary blends, no cheap bulking agents. Depending on the product that means things like Glucosamine, MSM, Chondroitin and Bovine Collagen for joints; Lemon Balm, L-Theanine, Valerian Root and Ashwagandha for calm behaviour; and Salmon Oil with Vitamins C and E for skin and coat. The full ingredient list and quantities are on every product page.
Are HighV treats suitable for all breeds?
HighV treats are suitable for dogs of all breeds and sizes. Just follow the feeding guide on the pack, which is based on your dog's weight.
Are the treats suitable for puppies?
HighV Dog Treats are suitable for dogs from 12 weeks of age. Check the individual product page for any specific guidance — any product suitable for younger puppies will say so clearly on the pack and listing.
Can my dog take HighV treats while on medication?
If your dog is taking medication or has an existing medical condition, speak with your vet before introducing any new supplement. The same applies if your dog is pregnant or nursing.
Are HighV products a replacement for veterinary care?
No. HighV products are designed to support general wellbeing and should never replace professional veterinary advice, diagnosis or treatment.
Using HighV Products
How many treats should I give my dog?
Each product includes a feeding guide based on your dog's weight. Always follow the recommended daily amount shown on the product label.
How do I give HighV treats to my dog?
They're liver-flavoured soft chews, so most dogs take them straight from your hand as a treat. If yours is fussy, break the chew up into their food.
Can HighV treats be given every day?
Yes. HighV treats are designed for daily use as part of your dog's regular wellness routine.
How long before I notice results?
Every dog is different, and consistent daily use matters more than anything. Calming support can show within a few days, while joint, skin and coat formulas typically take four to six weeks as the ingredients build up. Give any new supplement a fair trial before deciding.
Can I use more than one HighV product at the same time?
Yes. HighV products can be used together, and we'd suggest giving them at different times of day rather than all at once. Some of our formulas share ingredients, though, so if you're combining products, check both labels first or get in touch and we'll advise — particularly if you're pairing our 8-in-1 blend with one of the targeted formulas.
How should I store the treats?
Store your treats in a cool, dry place away from direct sunlight, and always replace the lid securely after opening to help maintain freshness.
Ordering
Can I amend my order?
If your order has not yet been dispatched, we'll always do our best to make changes. Please contact us as soon as possible after placing your order.
Can I cancel my order?
Orders can usually be cancelled before they are dispatched. Once shipped, our Returns & Refunds policy will apply.
Do you deliver throughout the UK?
Yes. We deliver throughout the UK using Royal Mail tracked delivery services.
Where can I find delivery information?
Please visit our dedicated Delivery Information page for dispatch times, delivery services and tracking information.
Where can I find your Returns & Refunds policy?
Please visit our dedicated Returns & Refunds page for full information on returns, refunds, damaged items and exchanges.
How can I contact HighV?
If you have any questions before or after placing an order, our customer support team will be happy to help. Visit our Contact Us page or email us directly.
Still Need Help?
Can't find the answer you're looking for? Our customer support team is always happy to help with any questions about our products, ingredients or your order.
Contact HighV- Choosing a selection results in a full page refresh.
