Frequently Asked Questions

Find answers to the questions we’re most commonly asked about HighV products, ingredients, feeding guidance and ordering. For delivery and returns, please visit our dedicated Delivery Information and Returns & Refunds pages.

About HighV

What is HighV?

HighV is a premium UK pet wellness brand dedicated to supporting your dog's everyday wellbeing through carefully formulated nutritional supplements made with quality ingredients.

Where are HighV products made?

Our products are manufactured to high quality standards using carefully selected ingredients and strict quality control procedures.

Are your products lab tested?

Yes. Our products are manufactured under strict quality controls to help ensure consistency, safety and quality.

Ingredients & Safety

Do HighV products contain CBD?

No. None of the HighV products contain CBD.

Do HighV products contain THC?

No. None of our products contain THC.

What is Cold Pressed Hemp Seed Oil?

Cold Pressed Hemp Seed Oil is naturally rich in Omega 3, 6 and 9 fatty acids and contains no CBD or THC.

Are HighV treats suitable for all breeds?

Yes. HighV treats are suitable for dogs of all breeds and sizes. Simply follow the recommended feeding guide based on your dog's weight.

Are the treats suitable for puppies?

Most HighV products are suitable for dogs from 12 weeks of age. Please check the individual product page for specific guidance.

Can my dog use HighV treats while taking medication?

If your dog is taking medication or has an existing medical condition, we recommend speaking with your vet before introducing any new supplement.

Are HighV products a replacement for veterinary care?

No. HighV products are designed to support general wellbeing and should never replace professional veterinary advice, diagnosis or treatment.

Using HighV Products

How many treats should I give my dog?

Each product includes a feeding guide based on your dog's weight. Always follow the recommended daily amount shown on the product label.

Can HighV treats be given every day?

Yes. HighV treats are designed for daily use as part of your dog's regular wellness routine.

How long before I notice results?

Every dog is different. Some owners notice changes within a few days, while others may see improvements after several weeks of consistent daily use.

Can I use more than one HighV product at the same time?

Many HighV products can be used together. However, always follow the feeding guidance and avoid exceeding the recommended daily amounts.

How should I store the treats?

Store your treats in a cool, dry place away from direct sunlight and always replace the lid securely after opening to help maintain freshness.

Ordering

Can I amend my order?

If your order has not yet been dispatched, we'll always do our best to make changes. Please contact us as soon as possible after placing your order.

Can I cancel my order?

Orders can usually be cancelled before they are dispatched. Once shipped, our Returns & Refunds policy will apply.

Do you deliver throughout the UK?

Yes. We deliver throughout the UK using Royal Mail tracked delivery services.

Where can I find delivery information?

Please visit our dedicated Delivery Information page for dispatch times, delivery services and tracking information.

Where can I find your Returns & Refunds policy?

Please visit our dedicated Returns & Refunds page for full information on returns, refunds, damaged items and exchanges.

How can I contact HighV?

If you have any questions before or after placing an order, our friendly UK-based customer support team will be happy to help. Simply visit our Contact Us page or email us directly.

Still Need Help?

Can't find the answer you're looking for? Our friendly UK customer support team is always happy to help with any questions about our products, ingredients or your order.

Contact HighV