FAQ
Find answers to common questions about HighV products, delivery, returns, ingredients and how to use our dog wellness treats.
Orders & Delivery
How long does delivery take?
We use Royal Mail Tracked 24 and Royal Mail Tracked 48. Tracked 24 usually arrives within 1 working day after dispatch, while Tracked 48 usually arrives within 2–3 working days after dispatch.
Do you offer same-day dispatch?
Yes. Orders placed before 3:00pm Monday to Friday are normally dispatched the same working day. Orders placed after 3:00pm, at weekends or on UK Bank Holidays will be dispatched on the next working day.
Can I track my order?
Yes. Once your order has been dispatched, you will receive Royal Mail tracking details by email.
Products & Usage
Are HighV treats suitable for all dog breeds?
HighV treats are designed for dogs of different breeds and sizes. Always follow the feeding guidance on the product label and introduce any new supplement gradually.
Can HighV treats be given every day?
Yes. HighV treats are designed for regular use as part of your dog's daily routine. Always follow the recommended feeding instructions for your dog's size and needs.
How should I store the treats?
Store HighV treats in a cool, dry place away from direct sunlight. Always keep the lid sealed after opening to maintain freshness.
Can I use more than one HighV product at the same time?
Some products may be suitable to use together, but we recommend checking the feeding instructions carefully and avoiding unnecessary overlap. If unsure, contact us or speak to your vet.
Ingredients & Safety
Are HighV products natural?
HighV products are made with carefully selected ingredients to support everyday pet wellbeing. Each product page includes ingredient details so you can choose the right option for your dog.
Do your products contain CBD?
No. HighV products do not contain CBD.
Do your products contain THC?
No. HighV products do not contain THC.
Are HighV products a replacement for veterinary care?
No. HighV products are designed to support general wellbeing and are not intended to diagnose, treat, cure or prevent disease. If you have concerns about your dog's health, please speak to your vet.
Can my dog use HighV treats while taking medication?
If your dog is taking medication or has an existing health condition, we recommend speaking to your vet before introducing any new supplement.
Returns & Refunds
Can I return my order?
Yes. Unopened and unused products can be returned within 30 days of receiving your order, provided they are in their original condition and suitable for resale.
What if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damage. We will work quickly to resolve the issue.
How long do refunds take?
Once your return has been received and approved, refunds are processed back to your original payment method. Please allow several working days for your bank or payment provider to complete the refund.
Still Need Help?
If you have a question we haven't answered, our friendly UK-based support team will be happy to help.
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